Yes, UniPay prides itself in the level of Customer Service that our team provides to both our customers and yours. From day one of using UniPay, we will personally be there to assist you with the setup of your account and provide recommendations based on the conversations we will have. Once your account is live and accepting payments, you can still count on our full staff, who is specifically devoted to assisting our UniPay customers, to answer any questions you may have.
In addition, the same level of support we give to you and your organization is extended to the end users of UniPay. Our Customer Service team’s email address and toll-free phone number are available to them throughout the entire payment process.
UniPay Customer Service Contact Information:
Phone: (877) 277-1157 Option 2
The number one benefit that UniPay brings your customer is convenience. UniPay is available 24/7, so customers can submit their payment at any time whether that is during normal business hours or at midnight when they remember they need to pay you.
Another benefit is that customers are not required to login to the system. Your customers can access the system and proceed with a one-time payment without needing to remember a username or password. However, if your customer does choose to complete the payment as a registered user, they will be able to access these additional benefits:
- Setup of recurring payments
- Receive email or text payments when they have a bill available for payment
- Send themselves a payment reminder
- Save payment information for future use
- View past payment history
Additionally, customers are able to access UniPay from any device, whether their mobile device or their desktop computer, thanks to the responsive design of UniPay’s system.
Municipal, business, and nonprofit organizations are required to have one checking account at UniBank for the payments to deposit into. If you are interested in using additional accounts or services beyond that, we would be happy to share our offerings.
End users of UniPay do not need to have an account with UniBank to make payments.